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Troubleshooting: Data Not Displaying

Overview

Your upload finished, you can see the layer in the Layers panel — but nothing's showing on the map. Work through this checklist; the cause is almost always one of these.

Common Scenarios

If your uploaded data isn't appearing in the Data Viewer, find the scenario that matches yours below. Each one points to the most likely cause and the fastest fix.

My orthomosaic isn't showing in the Data Viewer

  1. Open the Layers panel and confirm the layer's eye icon (👁) is enabled.
  2. Click Reset View (top-centre) to re-centre the map on your data.
  3. Check the File upload panel — the file should show a green tick ✓, not a spinner or red ⚠.
  4. If still not visible, the orthomosaic was likely uploaded with a different coordinate system than the project — see Coordinate system mismatch below.

I uploaded a file but it's not visible on the map

Most common causes, in order:

  • The layer's eye icon is toggled off in the Layers panel — click to enable.
  • The map is zoomed away from the data — click Reset View.
  • Processing isn't finished — wait and refresh; large files (point clouds, 3D meshes) can take 30+ minutes.
  • CRS mismatch — the file's coordinate system doesn't match the project's.

My point cloud uploaded but I can't see it

  • Switch to 3D mode — point clouds and 3D meshes don't render in 2D.
  • If the colour mode is Classification, open the Classification Panel and make sure at least one class is enabled.
  • If the colour mode is Elevation, reset the height range so it covers your data's elevation.
  • Lower the Performance Accelerator for a denser display.

My shapefile or DWG isn't appearing

  • Confirm the upload succeeded (green tick ✓ in the File upload panel).
  • Check the layer is toggled on in the Layers panel.
  • For shapefiles, the .prj file must have been included in the ZIP — without it, the data may have landed in the wrong place on the map.
  • Click Reset View to re-centre.

My drone imagery processed but didn't appear in the Data Viewer

  • Confirm processing finished — the File upload panel will show a green tick ✓ rather than a spinner.
  • Open the Layers panel and toggle the new layer's eye icon on.
  • Click Reset View to recentre.
  • If you ran out of processing tokens, processing may have stopped early — check your token balance under Resource limits.

Full Troubleshooting Checklist

If the scenarios above don't resolve it, work through these checks in order.

1. The layer is toggled off

Open the Layers panel and find your layer. If the eye icon (👁) next to it is crossed out, the layer is hidden — click it to enable visibility.

💡 Tip: Layers in the Geo Referenced Images group also generate a Site Boundary outline — if that's the only thing visible, the orthomosaic itself may have its eye toggled off.

2. The map is zoomed away from your data

Click Reset View (top centre, between the Home and visibility buttons). This re-centres the camera on all loaded data and fits it to the screen.

If the data still doesn't appear, the layer may have loaded with co-ordinates far from the location's map pin — usually a CRS mismatch (see point 4 below).

3. Processing isn't finished yet

Large files (point clouds, 3D meshes, orthomosaics) take time to process even after the upload completes. Check the File upload panel:

  • If you see a spinner and "Processing" — wait a few more minutes and refresh the page.
  • If you see a green tick ✓ — processing finished; move to the next check.
  • If you see a red ⚠ — processing failed; see Troubleshooting: Upload Issues.

4. Coordinate system mismatch

If a layer's eye icon is on, processing is complete, and Reset View still doesn't show the data, the file was probably uploaded with a different CRS than the project.

  1. Click the ⋮ on the project card → Settings. Note the Coordinate system.
  2. Open your source file in your GIS/CAD software and confirm its CRS matches.
  3. If they differ, delete the layer, re-export with the correct CRS, and re-upload.

5. You're in the wrong viewing mode

Some data only shows correctly in one mode:

Data type
Best viewed in
Point clouds, 3D meshes, terrain
3D mode
Orthomosaics, GIS layers, shapefiles
2D mode (works in 3D too)

6. The point cloud display settings are hiding it

For point clouds specifically, check the Point Cloud Settings (see Point Clouds & 3D Models):

  • Colour Mode set to Classification + all classes hidden in the Classification Panel → toggle classes back on
  • Elevation mode with a height range that doesn't match your data → reset the range
  • Performance Accelerator set too high → lower it for a denser display

7. The layer is below the terrain or basemap

If you uploaded data that lives below Cesium terrain (e.g. subterranean point clouds), try:

  • Open the Panel and enable the Depth toggle — this shows data below the Cesium terrain layer.
  • Reduce Cesium terrain opacity if it's blocking the view.
  • Toggle Background visibility off to display data on a black background.

What's Next?