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Resetting Your Password

Overview

If you've forgotten your Soarvo password, or you want to change it for security reasons, you reset it from the login screen. Soarvo emails you a password-reset link; you click it and choose a new password.

ℹ️ Where this works: Resetting your password works for both the Soarvo web portal and the Soarvo Mobile App — they share the same account. After resetting, sign in to either with your new password.

How to Reset Your Password

  1. Go to app.soarvo.com.
  2. On the login screen, click Forgot password (below the Log in button).
  3. Enter the email address associated with your Soarvo account.
  4. Click Send password reset.
  5. Check your inbox for an email from Soarvo with a password-reset link.
  6. Click the link and choose a new password.
  7. Return to the login screen and sign in with your new password.
📸 Screenshot: password-reset-01-login-link.png
Shows: Login screen with the Forgot password link highlighted
📸 Screenshot: password-reset-02-reset-form.png
Shows: Password Reset page at /forgot-password with the Email Address field and Send password reset button

If You Don't Receive the Email

  • Check your junk/spam folder. The reset email sometimes lands there. Mark it as not-spam to receive future Soarvo emails properly.
  • Confirm the email address. Make sure you entered the address your account was created with. If your account uses a work email, that's the one to enter — not a personal one.
  • Wait a few minutes. Delivery can take up to 10 minutes during peak times.
  • Try again. Re-submit from the Forgot password page; the new email may arrive when the first didn't.
  • Contact your Administrator. If you still don't receive the email, your Administrator (or Soarvo support) can confirm the account exists and the email address is correct.

Password Requirements

Choose a password that's at least 8 characters and includes a mix of letters, numbers, and symbols. Don't reuse passwords from other services.

💡 Tip: If you handle field data on shared devices, enable Two-Factor Authentication (MFA) after resetting your password. It adds a one-time code to every sign-in and protects your account even if your password is later compromised.

Resetting Someone Else's Password (Administrators)

Administrators can't directly reset another user's password — passwords are user-owned. If a colleague has lost access:

  1. Confirm the user's email address in User Management.
  2. Ask them to use the Forgot password flow themselves.
  3. If the user can't access the original email account, you can delete their account and re-invite them from User Management. They'll create a new password during account activation.
⚠️ Note: Deleting and re-inviting a user creates a fresh account. Any per-user state (shared project access, captured data attributed to them) needs to be re-applied or re-shared. Avoid this if a password reset email is still possible.

What's Next?